Fiber laser source laser generator for 750W/1KW/2KW laser cutting machine laser components replacement

FAQ

Q: How to Install the machine? 
A: After receive our machine, customers do not need to install it and can use it directly.

Q: How to operate the machine? is training necessary?
A: The machine is mainly controlled by software. It's very easy, not complicated. Before shipment, we will make a simple operation manual with pictures and provide user manual of software. Generally speaking, an operator, who is not familiar with Fiber laser marking machine before can still operate it very well. According to customers' requests, we can send our technician to customer' plant for machine training or customers can come to our plant for machine training if needed.

Q: In case machine exists problem, how to do after sales service?
A: We provide two years machine warranty. During the two-year warranty, in case machine exists problem, we will provide parts required with free of charge by express. But as for the parts damaged by artificially, it does not fall within our warranty list. After the warranty, we still provide lifetime service.

Q: What's package?
A: For each laser source price, we have 3 layers package. For the outside, we adopt plywood case. In the middle, the laser source price is covered by foam, to protect the laser source price from shaking. For the inside layer, the laser source price is covered by waterproof plastic bag. 

Q: What's delivery time?
A: Generally speaking, lead time is 5-7 working days after receive the payment.

Q: Can we add a protection cover?
A: Yes, we can add a protection cover if you need. We can customize the design as customers' requests. 

For each cutting laser source, we have 3 layers package. For the outside, we adopt plywood case. In the middle, the cutting laser source is covered by foam, to protect the laser source price from shaking. For the inside layer, the cutting laser source is covered by waterproof plastic bag.